Lightspark Payments

Disclosures

Arizona

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917.

If your concerns have not been addressed, please contact the state regulator listed below:

Arizona consumers with complaints or concerns can contact the department at:

Arizona Department of Insurance and Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZ 85007
Phone (602) 771-2800

AZ Consumers can also file a complaint online: https://difi.az.gov/complaint

Arkansas

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Arkansas consumers with complaints or concerns can contact the department at:

Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Phone: (501) 324- 9260
Email ASDInfo@arkansas.gov

AR Consumers may also file a complaint online at: https://securities.arkansas.gov/file-a-complaint-2/

Connecticut

None

District of Columbia

If you have a complaint regarding the company’s money transmission activity in the District of Columbia, please contact Lightspark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com.

For unresolved complaints, please contact the District of Columbia Department of Insurance, Securities, and Banking at:

Telephone: (202) 727-8000

Fax: (202) 354-1058

Email: disb.complaints@dc.gov

Florida

NOTICE: By the Florida Office of Financial Regulation

BY GRANTING LIGHTSPARK PAYMENTS, LLC A LICENSE, THE FLORIDA OFFICE OF FINANCIAL REGULATION IS NOT ENDORSING THE USE OF DIGITAL OR VIRTUAL CURRENCIES.

U.S. currency is legal tender backed by the U.S. government.

Digital and virtual currencies are not issued or backed by the U.S. government, or related in any way to U.S. currency, and have fewer regulatory protections.

The value of digital and virtual currencies is derived from supply and demand in the global marketplace which can rise or fall independently of any fiat (government) currency.

Holding digital and virtual currencies carries exchange rate and other types of risk.

POTENTIAL USERS OF DIGITAL OR VIRTUAL CURRENCIES, INCLUDING BUT NOT LIMITED TO BITCOIN, SHOULD BE FOREWARNED OF A POSSIBLE FINANCIAL LOSS AT THE TIME THAT SUCH CURRENCIES ARE EXCHANGED FOR FIAT CURRENCY DUE TO AN UNFAVORABLE EXCHANGE RATE. A FAVORABLE EXCHANGE RATE AT THE TIME OF EXCHANGE CAN RESULT IN A TAX LIABILITY. PLEASE CONSULT YOUR TAX ADVISOR REGARDING ANY TAX CONSEQUENCES ASSOCIATED WITH YOUR HOLDING OR USE OF DIGITAL OR VIRTUAL CURRENCIES.

If you have a question or complaint, please contact the consumer assistance division of Lightspark Payments, LLC at 1-805-557-8917 or paymentssupport@lightspark.com

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Lightspark Payments, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free).

Georgia

Lightspark Payments, LLC is a licensed money transmitter in the state of GA. If you have a complaint or concern regarding its money transmission services, you may contact Lighstpark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com. For unresolved complaints, you may contact:

DEPARTMENT OF BANKING AND FINANCE FOR THE STATE OF GEORGIA

2990 Brandywine Rd, Suite 200

Atlanta, Georgia 30341

(888) 986-1633

Lightspark Payments, LLC is licensed by The Georgia Department of Banking and Finance (NMLS ID #2429193). The Georgia Department of Banking and Finance – Consumer Resources: File a Complaint. We do not intervene in disputes between consumers and financial service providers, but we do use complaint information in the regulatory process. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ (links off-site) or by telephone at (855) 411-2372

Illinois

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Illinois consumers with complaints or concerns can contact the department at:

Illinois Department of Financial and Professional Regulation 555W. Monroe Street, Suite 500,
Chicago, IL 60661
Phone (888) 473-4858

To file an Illinois Consumer Complaint: https://idfpr.illinois.gov/admin/dfi/dficomplaint.html

Iowa

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Iowa consumers with complaints or concerns can contact the department at:

Iowa Division of Banking
200 E Grand Ave., #300,
Des Moines, IA 50309
Phone: (515) 281-4014

To file an Iowa Consumer Complaint: https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint

Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Lightspark Payments, LLC (License No. and NMLS ID: 2429193) at 1100 N. Eutaw Street, Suite 611, Baltimore, MD 21201 or by phone at (888) 784-0136

Verify Lightspark Payments, LLC at: www.NMLSConsumerAccess.org, unique ID 2429193

Minnesota

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Minnesota consumers with complaints or concerns can contact the department at:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Phone: (651) 539-1500
Complaints: (651) 539-1600

File a Minnesota Consumer Complaint: https://mn.gov/commerce/consumer/file-a-complaint/other-complaints.jsp

Mississippi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Lightspark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com to allow the opportunity to resolve the issue(s). If you still have an unresolved complaint regarding Lightspark Payments, LLC money transmission activity, you may contact the state regulator listed below:

Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Phone: (601) 321-6901

File a Mississippi Consumer Complaint: https://dbcf.ms.gov/complaint-form/

Missouri

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

Missouri consumers with complaints or concerns can contact the department at:

Missouri Division of Finance
Truman State Office Building Room 630
Jefferson City, MO 65102
Telephone: (573) 751-3242

File a Missouri Consumer Complaint: https://finance.mo.gov/consumer-complaints

Nebraska

None

New Hampshire

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

New Hampshire consumers with complaints or concerns can contact the department at:

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH, 03301
Phone: (603) 271-3561
Email: nhbd@banking.nh.gov

New Mexico

If your issue is unresolved by Lightspark Payments, LLC you may direct your complaint to the New Mexico Regulations and Licensing Department, Financial Institutions Division. Please visit http://www.rld.state.nm.us/financialinstitutions/overview.aspx for additional information.

North Dakota

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917. If your concerns have not been addressed, please contact the state regulator listed below:

North Dakota consumers with complaints or concerns can contact the department at:

North Dakota Department of Financial Institutions
1200 Memorial Highway, Bismarck, ND 58504
Phone: (701) 328-9933
Email: dfi@nd.gov

File a North Dakota Consumer Complaint: https://www.nd.gov/dfi/file-complaint

Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

Oklahoma

None

Oregon

If you have a complaint regarding the company's money transmission activity in Oregon, please contact Lightspark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com.

For unresolved complaints, please contact the Oregon Division of Financial Regulation at:

Oregon Division of Financial Regulation
P.O. Box 14480
Salem, OR 97309-0405

Telephone: (888) 877-4894
Email: DFR.FinancialServicesHelp@dcbs.oregon.gov

File an Oregon Consumer Complaint: https://dfr.oregon.gov/help/complaints-licenses/Pages/file-complaint.aspx

Rhode Island

Lightspark Payments, LLC is licensed by the Rhode Island Department of Banking as a Money Transmitter.

For unresolved complaints, please contact the Rhode Island Department of Business Regulation at:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-2
Cranston, RI 02920
Telephone: (401) 462-9503

Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

South Carolina

If you have a complaint or concern about your transaction, please contact Lightspark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com.

If you still have an unresolved complaint regarding Lightspark Payments, LLC, you may contact the South Carolina Money Service Division at:

South Carolina Money Service Division
1000 Assembly Street
Columbia, SC 29201

Telephone: (1-803-734-14221), or

https://tinyurl.com/SCMSB

Utah

If you have a complaint, please contact Lightspark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com. If your concerns have not been addressed, please contact the state regulator listed below:

Utah consumers with complaints or concerns can contact the department at:

Utah Department of Financial Institutions
324 South State Street, Suite 201
Salt Lake City, Utah 84111
Phone: (801) 538-8830
Email: dfi@utah.gov

Washington

If you have a complaint, please contact Lightspark Payments, LLC at support@lightsparkpayments.com or 1-805-557-8917. If you still have an unresolved complaint regarding Lightspark Payments, LLC money transmission activity, you may file it online with the Washington DFI at https://dfi.wa.gov/complaints/money-services.

Washington Department of Financial Institutions
PO Box 41200
Olympia WA 98504-1200
Phone: (877) 746-4334
Email: dfi@dfi.wa.gov

Wyoming

If you have a complaint regarding the company’s money transmission activity in the State of Wyoming, please contact Lightspark Payments, LLC at 1-805-557-8917 or support@lightsparkpayments.com

For unresolved complaints, please contact the Wyoming Department of Audit at:

Wyoming Department of Audit Hathaway Building
2300 Capitol Ave., 2nd Floor
Cheyenne, WY 82002
Telephone: (307) 777-6605

File a Wyoming Consumer Complaint: https://wyomingbankingdivision.wyo.gov/how-to-file-a-complaint